TERMS
These terms cover using Haandl to send packages or to drive.
You see the full price before you request. Your card is held when you request and charged when the delivery is completed. If no driver accepts, or you cancel before the item is loaded, the hold is released and you aren’t charged.
You must be 18 or over and give true details. Keep your password private; you’re responsible for what’s done with your account.
A route or a price doesn’t guarantee a driver or a pickup time. A delivery is accepted only when a driver accepts it. Your delivery page always shows the current step.
Give accurate addresses and item details, only send allowed items, pack them well, have permission to share the recipient’s details, and hand the item over in person.
You can cancel at no cost until the item is loaded. After that, email us and we’ll arrange a return or the next step with you.
There’s no insurance or declared-value cover for items. Don’t send anything irreplaceable or worth more than you can afford to lose. A driver can refuse an item that’s unsafe or not as described.
Drivers are approved by Haandl, use their own or a shared Tesla, follow the law and the steps on the site, and never leave an item unattended. How drivers are paid is explained on the driver’s Earnings page.
We can pause or close an account that breaks these terms, misuses the service or puts anyone at risk.
Questions about these terms: ezpzmove@gmail.com. Full terms for paid deliveries will be published before payments open.
Terms · Last updated November 12, 2026